All correspondence/s in respect of Tours / Travel Service bookings should be addressed to Incredible Safaris (Tanzania) Ltd as per contact details on the website.

Payments
For the services contracted, some advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid either before your departure from your country or upon arrival in INDIA - but definitely before the commencement of the services. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services.

Apart from the above, in some cases, hotel or resort bookings during the peak season (Xmas, New Year), full payment is required to be sent in advance.

Mode of Payment
Overseas payments can be made using any of the following methods: -

1) By direct credit transfer to our bank in UK

2) By Bankers Draft or cheque made payable to “CP Properties & Promotions Ltd” and sent to

Notes

1. All payments should be free and clear of any withholding tax and deduction.
2. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) will be strictly borne by the payer.

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE

Booking and Cancellation

A deposit of 25% of the total cost of your safari is required to confirm your arrangements and reserve our equipment and personnel for your safari.The balance is payable 60 days prior to your arrival. In the event of
cancellation prior to 60 days in advance of the safari, your deposit is refundable in full less a handling fee of $500 per person. In the event of cancellation within 60 days of the safari commencement date, payment will be refunded less the 25% deposit. If cancellations are received less than 40 days in advance, the full cost of the safari is non-refundable. We would request full amount in the first instant, if the booking needs to be made and confirmed within 60 days before the start of your Tanzania Safari.

Incredible Safaris also reserves the right

To withdraw a tour or any part of it, to make such alternations in the itinerary as it deems necessary or desirable.

To refuse to accept or retain any person as a member of any tour at anytime,

To pass on to tour members any expenditure or losses caused by delays or events beyond its control.

Please Note - Irrespective of the above mentioned cancellations rules, in case of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronise. For unused hotel accommodation chartered transportation and missed meals etc. we do not bear any responsibility to refund.

Refund
In regard to refund of unused / unutilised services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 –4 weeks due to banking procedures. If the refund were made to the credit card account OR to bank account, the bank charges would be debited from the refund amount.

Our liabilities & limitations
Please note that after the finalisation of the tour / service cost, if there are any hikes in entrance fees of parks, hotel rates, taxes, fuel cost or guide charges, the same would be charged as extra.

Incredible Safaris (Tanzania) Ltd act only in the capacity of agent for the hotels, airlines, transporters, & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to Terms & Conditions under which they provide these services.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and airlines retain the right to modify the rates without notice. In case of such changes we can change the rates quoted before the modification, according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels, unless indicated in the itinerary.

We shall also not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting directly or indirectly from any act of GOD, unforeseen dangers, fire, accident, breakdown in machinery or equipment, cancellation of flights, weather, sickness, landslides, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage’s, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control .

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.

We encourage you to take out a fully comprehensive Travel and Sickness insurance including air assistance back home from your country of origin before your travel.

Arrival and Departure Policy at Hotels

Check-in - 1200 - 1500 hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-out - 1000 - 1200 hours
Later checkouts are available on request and subject to availability / payment.